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March, 19th 2020

How we are transitioning to a safe remote learning environment. Our response to COVID-19

In this time of uncertainty due to COVID-19, it is our top priority - as it’s always been - to provide the best possible educational experience in a community environment that is both collaborative and safe.

We recognize that with the evolving global coronavirus situation, this is a challenging time for everyone. We’re closely following the recommendations of public health experts and direction from the various government authorities.

To ensure the safety of our students and staff, we have migrated all ongoing and upcoming classes to a remote learning environment.

Classes will be held at their regularly scheduled dates and times in a virtual classroom. We will resume on-campus courses as soon as possible.

In the past couple of weeks, our instructional team has worked tirelessly to provide a smooth transition to this remote learning environment. Our team has applied the best practices from our classroom teaching approach and developed the remote program with the following enhanced focus:

- Instructor-led with live real-time interaction

- Mentorship and online support services for all students

- Community-driven approach to provide a team atmosphere

- Engaging group projects in Breakout Rooms: small private rooms that Instructors can join to provide individualized support

- Convenience and safety of your home or remote location

- Real-world prep for a hybrid or remote work environment

- Heavily Outcomes-focused with dedicated career services for each student

- Industry-leading remote education tools that allow instructors to draw right on your screen, see what you see, and type on your screen with you.

Since 2013, Ironhack has focused on our mission to help people transform their careers and join a thriving community of technology professionals who love what they do. This enduring mission guides us as we closely monitor, assess, and respond to this COVID-19 situation.

For the latest updates on COVID-19, please refer to comprehensive resources prepared by the World Health Organization, your local government and U.S. Centers for Disease Control.

We will continue to keep the Ironhack community updated on any changes as information becomes available.

Most importantly, stay safe!

Frequently Asked Questions regarding our on-site courses

Q. How is COVID affecting on-site courses? Are the future dates going to be postponed/cancelled?

A. Under no circumstances are on-site courses going to be cancelled. Starting dates are not going to be postponed, but there might be small modifications to them. COVID is a challenge for all sectors but at Ironhack we have been able to successfully move our classes to an instructor-led remote learning format which allows us to continue both with our ongoing classes as well as future ones.

Q. When are you planning to resume campus activities (such as classes, events, etc.)?

A. The safety and health of our students and staff are our highest priority. This is why we are closely monitoring the recommendations of public health experts and government authorities. We will resume on-site courses as soon as we are advised to do so

Q. What will be the format for upcoming on-site courses that started remotely? What happens if we are able to go back to campus but not everyone is able to?

A. As long as the authorities advise us to keep our campus closed, we will continue offering our bootcamps and part-time courses in a remote learning environment with Instructor-Led courses and live real-time interaction. Once we are able to resume on-site courses, we will continue offering remote learning to all those students who are unable to come to class or because of health reasons, prefer to stay home.

Q. What happens if I do not adapt to a remote learning environment?

A. We offer a period of 1 week for our bootcamp students (2 weeks for our part-time students) as a trial for you to test the remote learning environment. Should you prefer on-site classes, you could choose within that trial period a later start date so you could join an on-site course. This change has zero cost and you will be able to start from scratch on the new chosen date.

Q. Will career services be different while campus remains closed? What assistance will you provide to job seekers?

A. Our Career Services are made for the students to achieve several milestones during the duration of the bootcamp. The milestones during the first 9 weeks are completed through a self guided program called CareerHack, which helps you create your Resume/CV, LinkedIn and GitHub/Portfolio. After the 9 week period, you’ll move onto our Career Week. If we have to continue instructor-led remote learning, our career weeks will be remote as well.The workshops given on that period are easily transitioned to our remote learning space. In terms of our hiring fairs, those will be postponed (not cancelled) until we are able to resume on-site activities and can assure that companies are ready to hire. Once those 10 weeks pass, our Career Services team will keep having weekly touch-points with you, in order to understand your progress on the jobsearch, share relevant information like events or job offers and to organize talks with our alumni in order to increase market knowledge.

Q. What are the requirements to attend remote classes?

- To attend remotely you will need at a minimum a computer with an internet connection, a quiet place to work (no coffee shops please), and headphones with a mic (regular earbuds are fine).

- Attendance will be monitored and required.

- You must be in the live virtual classroom at all times during class.

- We recommend a minimum internet speed of 20mbps down/ 5mbps up.

- You can test your speed for free here: https://www.speedtest.net/

- We encourage to plug in via ethernet for the best results (We encourage to plug in via ethernet for the best results).

Q.What would happen if I get sick during the bootcamp?

A. With our remote learning, classes are always recorded, which gives you the option to review them in case you get sick. If the illness is serious and requires you to miss a long period of time, we will give the option to transition to a later edition of the course, no cost added.

Q. Can I defer the payment/monthly installments as long as the quarantine period lasts?

A. We understand we are living in extraordinary circumstances and will try to help those of you in need to the best of our possibilities. All changes will be reviewed on a case-by-case basis. If there are any issues with your payment, we advise you to get in touch with your campus admissions manager.

Q. Is this an online course or a live one?

A. Unlike any other online course, our Instructor-Led classes consist of live virtual classrooms where lead teachers, TAs and students all interact together. Just like any other Ironhack course, you can raise your hand and ask questions, collaborate in breakout rooms and review the classes with our recorded sessions. Teaching Assistants will be available during all the learning sessions and also during open office hours to support you on your journey.

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